Our Story
Alvaria is a global leader delivering optimized customer experience and workforce engagement software and cloud services technology solutions. Alvaria helps businesses elevate the quality of their customer experiences and reduce customer churn with a full suite of customer experience and workforce engagement solutions. Alvaria has helped contact centers seamlessly align their people, processes, and objectives to deliver remarkable customer experiences. Alvaria's unique ability to solve tough problems is based on a long history and experience with thousands of clients. We built the first ACD in 1973, the first workforce management solution in 1980 and the first dialer in 1981. We take pride in continuing to develop products built on principles of stability, accessibility, efficiency, and cost-effectiveness for your enterprise. In May 2021, Alvaria was founded through the merger of Aspect Software and Noble Systems, as a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. This merger combined two of the leaders in the customer experience space into a major unified force for innovation and growth. Its unified customer base represents the largest financial institutions, healthcare, online retail, and travel and transportation companies in the world.
Alvaria holds more than 700 worldwide patents or patents pending, which reflects our long history of advancing consumer engagement technology and driving 'state of the art' forward through ongoing innovation and R&D investment. We have applied this innovation, helping thousands of clients build better customer- company relationships by deploying our award-winning cloud contact center, self-service/IVR, workforce management and digital consumer engagement solutions.
Alvaria solutions are deployed in nearly every major bank in the US, UK, and Canada; in five of the seven top Forbes global companies; in six of six of the top airline carriers; in eight of ten of the top telecom providers; and in four of four of the top technology companies. These customers’ loyalty to Alvaria is driven by the way our solutions are suited to process efficiency and intelligent dialogue use cases where there is a high degree of process complexity for agents to reconcile. We offer a range of engagement-centric features including mobile support, gamification, real-time assistance, a natural language interface and robotic process automation. Alvaria continues to align our R&D with what we feel are the expectations of the next generation of agents. Alvaria is known for our commitment to ongoing technological innovation, the success of our product portfolio, and our exceptional customer care.
Customer First
Alvaria has employees around the world that support our solutions and our customers. Alvaria has support centers worldwide to provide our customers with 24x7x365 support. We deliver full support, knowledge, and expertise to ensure our solutions are operating at peak levels, at all times.
As your customer experience partner, we recognize that we succeed only when you succeed, and that our objectives are met by helping you meet yours. That the decision to do business with us is a choice, and we will work to earn and keep your business every single day by following through on our commitments to you. Because of this, we will fully support the products you use today, while working to improve and develop the products you adopt in the future, on your timetable. We will listen and respond and base product decisions on your feedback. We will prioritize your business needs, your preference, and financial goals above all other objectives.
Our Team.
Our Clients
