Alvaria thought leadership solutions
The following section provides the links to thought leadership solutions that Alvaria believe can bring real measurable value to our customers across Front, Back, Retail and Branch operations
Note the information on this web site is purely for thought leadership purposes and is not a committment of availability
Retaining our workforce
Demonstrating how integrating with a company's own progression platform Alvaria Workforce along-side Performance Management can improve staff retention, increase motivation and reduce employment costs
Hands-free agent experience
By leveraging true real-time automation, we can revolutionize the way agents and customers interact, leading to improved efficiency, customer satisfaction, and cost-effectiveness. Automation allows us to respond quickly and accurately, providing a better customer experience. Agents can focus on the customer and less on data entry
The value of multi-channel collections
Show how and why by leveraging customer preferences for different contact media we can improve the ability for collections to improve payment rates
Real-time adherence for branch operations
Our branch staff carry out activities that go beyond mere data entry. However, it can be hard to measure and monitor this, and this process can be costly and often inaccurate. Alvaria can provide real-time tracking that can meet your needs for workforce planning, so you can better understand how your staff are performing.
Driving efficiency within Backoffice operations
Utilising the digital workflow capability of Alvaria Cloud, we will provide a Back Office task management solution that is integrated with the WFM solution, enabling end to end planning capability for Back Office areas, incorporating the full colleague proposition including Mobile WFM.
Improve language skills through gamification
The language learning app Alvaria offers a unique combination of scheduling, gamification, and integration capabilities. It can help users set up their language learning schedule, enjoy the fun of gamified learning, and access their progress from any device. This makes it easier to stay on track with their language learning goals.
Other Functionality
01
Alvaria Quality for Amazon Connect
Alvaria Cloud Quality offers integration with Amazon Connect, a cloud-based contact center platform, to provide effective quality management. With this integration, businesses can easily monitor customer interactions and ensure that customer service is being delivered to the highest standards. The integration also provides valuable insights into customer experience, enabling businesses to make improvements where needed.
02
Alvaria Performance
Alvaria Performance provides views of performance statistics that companies can use to increase revenue and customer satisfaction, and to reduce costs by delivering accurate and timely measurements of the effectiveness of customer strategies as related to the contact center, both front and backoffice. The product lets users analyze data and draw accurate conclusions, and it enables agents and supervisors to manage their own performance relative to their goals.
03
Alvaria Workforce Management Multi-channel Support
In today's globalized world, chances are you are interacting with people from more than just one country. This is where our multilingual functionality comes into play. Take advantage of this unique capability to expand your reach.